Refund policy
Last updated: August 20, 2026
This Return & Refund Policy explains our return eligibility, return process, refund procedures, damaged or incorrect items, and customer responsibilities when purchasing from Ultravia Horizons.
Return Eligibility
We want our customers to have confidence when shopping with us. Eligible products may be returned within 30 days after delivery.
To qualify for a return:
• The item must be unused and in its original condition.
• The product must include original packaging, accessories, manuals, or included components where applicable.
• The return request must be submitted within the applicable return period.
• Proof of purchase or order information may be required.
Items returned without approval or outside the return period may not be accepted.
Items That Cannot Be Returned
Certain products may not be eligible for return, including:
• Items that have been used, damaged, modified, or altered after delivery.
• Products returned without original packaging or missing included components.
• Items specifically marked as non-returnable on the product page.
• Gift cards, digital products, or other non-returnable items where applicable.
Return Request Process
To request a return:
1. Contact our customer support team with your order number and reason for return.
2. Wait for return approval and instructions before shipping the product.
3. Package the item securely to prevent damage during transportation.
4. Send the product according to the return instructions provided by our support team.
Returns sent without prior approval may experience delays in processing.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as possible after delivery.
Please provide:
• Order number
• Description of the issue
• Photos or videos showing the problem
• Any relevant packaging information
We will review the request and provide an appropriate resolution, which may include replacement, refund, or another suitable solution depending on the situation.
Refund Process
Once we receive and inspect an approved return, we will notify you regarding the refund status.
If approved:
• Refunds will be issued to the original payment method within 10 business days.
• Processing time depends on your bank, payment provider, or financial institution.
• Original shipping charges may not be refundable unless the return is due to an error caused by Ultravia Horizons.
Return Shipping Costs
Customers should contact us before returning any product to confirm return instructions.
Return shipping responsibility may depend on the reason for the return:
• For defective, damaged, or incorrect items caused by us, we will review the situation and provide an appropriate solution.
• For customer preference returns, return shipping costs may be the customer's responsibility.
Exchanges
We do not offer direct exchanges. To get a different product, size, color, style, or finish, use the store's return process and place a separate order for the item you prefer.
.Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing your order.
Because orders may enter processing quickly, cancellation cannot always be guaranteed after processing has started or the order has shipped.
Contact Us
Store Name: Ultravia Horizons
Email: contact@ultraviahorizons.shop
Phone: +1 305 510 9685
Store Address: 4321 SW 160th Ave, Miramar, FL 33027, United States
Warehouse Address: 4321 SW 160th Ave, Miramar, FL 33027, United States